Some companies that offer 100% money back guarantees actually say something like this:

Please return items in brand new, unused condition, with all original undamaged packaging within 7/14 days.

Well, we think that's pretty pointless if you want to open and try the product first!

OUR GUARANTEE IS SIMPLE AND STRONG

You can return any NATURAL CHAGA product bought directly from us within 30 days of the data of purchase.
If the package is opened, damaged you will still get a full refund.
If you tried our chaga and think it's just not for you and you will still get a full refund.

If whatever reason you are not satisfied with NATURAL CHAGA product then we will give you a 100% refund, excluding postage costs.

To make your refund claim

1. Send an email with the details to robin@naturalchaga.eu
2. Once we receive your claim we will confirm it by email and include the return address in Estonia.
3. Send us back the product by registered post. Registered post is important. Unfortunately there are people who might say they have sent a product back but have no proof of doing so. If you do not use registered post and the product does not arrive then that is your risk, not ours.
4. When we receive the product(s) we will issue a refund.
5. If you have used a substantial amount of the product we may reduce the refund amount. This is to prevent people using nearly all the chaga and then asking for 100% money back. That wouldn't be fair.

In 2020 and 2021 we have had zero products returned.

Updated August 1 2021.