Our Guarantee to You
Some companies that offer 100% money back guarantees actually say something like this...
Please return items in brand new, unused condition, with all original undamaged packaging within 7-14 days.
Well, we think that's pretty pointless if you want to open and try the product first!
Our Guarantee is Simple and Strong
You can return any NATURAL CHAGA™ product bought directly from us within 30 days of the date of purchase.
If the package is opened or damaged, you will still get a full refund.
Even if you have tried our chaga and think it's just not for you, yes, you will still get a full refund!
If, for whatever reason, you are not satisfied with our NATURAL CHAGA™ product, then we will give you a 100% refund, excluding postage costs.
To make your claim:
- Complete the form below.
- Once we receive your claim, we will confirm it by email and include the return address in Estonia.
- Send us back the product by registered post. Registered post is highly recommended. Unfortunately, there are people who might say they have sent a product back but have no proof of doing so. If you do not use registered post and the product does not arrive, then that is your risk, not ours.
- When we receive the product(s), we will issue a refund.
- If you have used a substantial amount of the product, we may reduce the refund amount. This is to prevent people using nearly all the Natural Chaga™ and then asking for 100% money back. That wouldn't be fair, would it?
This guarantee is part of our full terms and conditions.
P.S. No-one has ever claimed on our guarantee yet!