Shipping Policy

Last updated: 17 August 2026

We currently deliver retail orders from naturalchaga.eu to European Union countries only.

We do not currently deliver retail orders to the United Kingdom, Norway, Switzerland or other countries outside the European Union.

Shipping Costs

Available delivery options and the shipping cost for your destination are shown at checkout before you place your order.

There are no additional shipping charges added by us after your order has been placed.

Dispatch

Orders are dispatched from our facility in Pillapalu, Estonia.

Our regular courier collections are on:

• Tuesday

• Wednesday

• Thursday

Orders are prepared as quickly as possible and dispatched on the next available courier collection after processing.

Please bear these collection days in mind when ordering immediately before a weekend or at the beginning of the week.

Delivery Methods

Within Estonia, orders are normally shipped using DPD.

For other EU destinations, orders are normally shipped using DPD or FedEx, depending on the destination and service available.

We may use another suitable carrier where reasonably necessary to complete your delivery.

Estimated Delivery Times

Typical delivery times after dispatch are:

• Estonia: approximately 2–4 business days

• Other EU countries: approximately 7–14 business days

These are estimated delivery times rather than guaranteed delivery dates.

Delays can occasionally occur due to the carrier, weather, public holidays or other circumstances outside our reasonable control.

Responsibility During Delivery

For consumer orders where we arrange delivery, Natural Chaga OÜ remains responsible for the goods until they are received by you or by another person you have nominated to receive them.

If your parcel appears to have been lost or damaged during delivery, please contact us at business@musheez.eu with your order number and we will investigate the matter with the carrier.

Delivery Details

Please make sure that the delivery address and contact information supplied with your order are complete and correct.

If you notice an error after placing an order, contact us as soon as possible. We will try to correct it before dispatch, but we cannot guarantee that an address can be changed once the parcel has been handed to the carrier.

Uncollected or Refused Parcels

Please collect your parcel within the period specified by the carrier or parcel locker.

If a parcel is returned to us because it was not collected, was refused, or could not be delivered because incorrect or incomplete delivery information was provided, we may charge the actual additional transport costs caused by the failed delivery where permitted by applicable law.

If you would like the order sent again, you will be responsible for the cost of the new delivery.

We will not charge these costs where the failed delivery resulted from an error by Natural Chaga OÜ or the carrier.

Failure to collect a parcel does not by itself constitute exercise of your statutory right of withdrawal. If you exercise your statutory right of withdrawal, the refund rules in our Returns & Refund Policy apply.

Returns and Refunds

Information about returns, refunds, your statutory 14-day right of withdrawal and our additional 30-Day Satisfaction Guarantee is provided in our Returns & Refund Policy.

Questions About Delivery

If you have a question about an existing order or delivery, please contact:

Natural Chaga OÜ
Kõrve, Pillapalu, Estonia, 74502
Email: business@musheez.eu
Telephone: +372 55929479

Please include your order number when contacting us about an existing shipment.